User Support Page

User Support: Ohio Success Suite (OGT) Help Form

Please fill out the required fields below. We look carefully at each help request we receive and it is our goal to respond to you within two business days. Please ensure that you provide as much detail as possible – the more information we have, the better we can help you. Please do not call the help desk unless we have not responded to you within two business days. Requests received near COB will likely begin to be processed the next business day.

User Type:

First Name:

Last Name:

District Name:

School Name:

Email Address:

Phone Number:

Please Contact me using: Email Telephone

Select area in which you had a problem:

Please copy and paste the Web site address of the page in which you encountered an error or problem:

Describe your problem:

1) Describe what you were doing.
2) What Happened.
3) Include any error message you received (copy and paste the exact text of the error message).
4) Include any other information that may help us (e.g., your username and password) so we can try to re-create the problem you are having and identify a solution.

Did you remember to include your e-mail address and phone number?

Phone: 1-877-231-7809 | Email: ohhelpdesk@air.org